Home

Forums

Stories

Knowledge Base

Home Network Community > Deco > Known Device Alerts - fails to save

< Deco

Known Device Alerts - fails to save

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Known Device Alerts - fails to save

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

larkim

2024-03-14 09:52:27 - last edited 2024-03-14 09:56:29

Posts: 37

Helpful: 19

Solutions: 1

Stories: 0

Registered: 2020-01-27

Known Device Alerts - fails to save

2024-03-14 09:52:27 - last edited 2024-03-14 09:56:29

Model: Deco M4

Hardware Version:

Firmware Version: 1.6.1

More often than not making amendments to the Known Device Alerts fails to save, or fails to save part of the command.

This seems to have been a persistent issue whether I do this remotely (from a different network) or locally (whilst on the same network), and also appears to be irrespective of which local device I try to set the alerts on.

This is the only command that I issue via the app to the units which seems to fail, all other settings changes or commands work faultlessly.

Is there a fix for this?

Sometimes only one part of the alert saves (e.g Online only when Online and Offline is requested).

3 Reply

David-TP

2024-03-15 06:13:29

Posts: 12460

Helpful: 1722

Solutions: 1200

Stories: 9

Registered: 2020-04-14

Re:Known Device Alerts - fails to save

2024-03-15 06:13:29

@larkim

Hi, Is your Deco M4 working in wireless router mode and access point mode?

Are you able to constantly reproduce this issue in a short time?

It is also suggested to refer to this link to help me submit the APP log:

How to submit Deco APP log

Wait for your reply and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! Deco BE85_1.1.1 Supports WireGuard VPN,Channel Selection and Matter Deco BE65_V2_1.1.0 Supports WireGuard VPN, Channel Selection and More ▶Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

larkim

LV2

2024-03-15 06:35:52

Posts: 37

Helpful: 19

Solutions: 1

Stories: 0

Registered: 2020-01-27

Re:Known Device Alerts - fails to save

2024-03-15 06:35:52

@David-TP this is in router mode.

Yes, I can reproduce, tried at least 15 times last night to set a new alert up and each time it failed.

Have submitted an app log as per those instructions.

larkim

LV2

2024-04-12 14:18:36

Posts: 37

Helpful: 19

Solutions: 1

Stories: 0

Registered: 2020-01-27

Re:Known Device Alerts - fails to save

2024-04-12 14:18:36

@David-TP I went through the official support route and all they could do was send me guides for how to create an alert, and seemingly ignored the actual issue I was having.

The issue persists, I cannot add / amend connection alerts either reliably or (at the moment seemingly) at all. Every time I get a message telling me it couldn't be saved.

This can't just be me can it?

I've now got a separate issue since the recent update of the app which means I'm not getting the push alerts either. I'll post about that on the forum separately as it is a separate issue I believe.

Known Device Alerts - fails to save

Known Device Alerts - fails to save

Information

Voters 0

Tags