device do not work, unresponsible
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device do not work, unresponsible. how can i get help ?
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Please make sure you are using the original power adapter or other adapter that uses the same voltage, try different wall sockets as well, if still no any lights on and no response when holding power button or reset button, I am afarid the device is defective, you could contact the retailer where you bought it to check waranty.
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Please try restarting the device and if necessary try factory reset it by holding reset button for about 10s.
By the way, what is the model no., hardware version and LED status of the TP-Link device?
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Please make sure you are using the original power adapter or other adapter that uses the same voltage, try different wall sockets as well, if still no any lights on and no response when holding power button or reset button, I am afarid the device is defective, you could contact the retailer where you bought it to check waranty.
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@Sunshine Thank you for you advise, unfortunately, this all are not helpful.
Now i can not get contact with the seller, they are not there, can you help me? it is within warranty.
Is it possible for me to send this device to your repair station, or better way--you can contact the Dedex or DHL to get my device at my home?
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@Lydia-li2828_ my device not connect to Wi-Fi
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Hi, we community team cannot handle RMA issue directly, if the retailer doesn't exist now, you could also contact the local support team in the area where you bought the product.
You could find the local support contact information on our official website: Contact | TP-Link
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PritamSingh wrote
@Lydia-li2828_ my device not connect to Wi-Fi
Hi, it is recommanded to start a new thread to provide more details about the product information including model no., hardware version and LED status along with the issue descriprion such as any error message when connecting the WiFi?
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