WAN connection lost

Kevin_Z

2022-08-04 05:39:17 - last edited 2022-08-04 05:39:24

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Re:WAN connection lost-Solution

2022-08-04 05:39:17 - last edited 2022-08-04 05:39:24

@Pedr0x

Please go through the troubleshooting suggestions in the following thread, then report back with the requested information if the issue persists:

Router Disconnects from Internet

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

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#2

Pedr0x

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2022-08-04 14:14:58

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Re:WAN connection lost

2022-08-04 14:14:58

@Kevin_Z , HI

I've already made these settings and the problem persists, I'm putting the log so you can check what's happening!

File:

syslog.rarDownload

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#3

Kevin_Z

2022-08-05 01:46:23

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Re:WAN connection lost

2022-08-05 01:46:23

@Pedr0x

Can I know who is your ISP? Have you confirmed if you can get a stable connection by wiring a computer directly to the ISP modem already, maybe with the same ethernet cable that connects to the C80 WAN?

To assist and figure it out efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later. Please pay attention to your email box for follow-up. Thank you.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

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#4

Pedr0x

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2022-08-05 02:57:11

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Re:WAN connection lost

2022-08-05 02:57:11

@Kevin_Z

The computer connected directly from the IPS modem works normally and the service is stable. The problem could be with the WAN port or a problem with the latest firmware version.

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#5

Kevin_Z

2022-08-05 06:20:51

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Re:WAN connection lost

2022-08-05 06:20:51

@Pedr0x

Thanks for the follow-up. The support engineers have sent you an email, and the ticket ID is TKID220805451, please check your email box and reply.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

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#6

WAN connection lost

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