Unstable connection and Speed issues with Archer AX11000 Router
Hello TP-Link Support,
I am experiencing issues with the Archer AX11000 router.
ISP: Comcast
Rated Network Speed: 600 Mbsp Download and 20 Mbsp Upload
Modem: Arris SurfBoard 8200
Issues:
- I am unable to work from home due to connection stability issues. When I attempt to remote into my computer at work the remote desktop connection at times is unresponsive and will not recognize input or the input would register after a 10 second time lag.
- This issue does not occur when I connect my laptop directly to my modem.
- I have buffering issues on my 4k Fire tv stick. At the begining of video playback, the quality is below HD and takes about 1-2 minutes for HD to kick in.
- Download speeds are inconsistent.
- When directly connected to the modem I get around 650 Mbsp Down consistently.
- When connected to the router at times I get varied results (60, 120, 300).
- After I reboot the router I get the full 650 Mbps Download, but after about an hour the download speed drops back down to 60 Mbps.
I have changed my Primary and Secondary DNS to 8.8.8.8 and 8.8.4.4. but the issues remained.
Here are some screenshots of my test:
Wifi Buffering Issues:
Wifi Buffering IssueTest 2
Ethernet buffering Issues
Ethernet Downlaod testmy results:
Directly connected to modem (test my results)
After rebooting the router (Ethernet) Test my results:
Thank you for your assistance in advance.
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Thanks For responding!
My network is now stable again without any changes on my end. Here is the gist of it:
My ISP is Cox Communications. Whenever there is any internet disruption in my area, these things start happening (constant connecting/disconnecting) even after they say the internet disruption is fixed. Then in a few days, my router gets stable again, and the problem goes away. In response to your specific questions:
- I did optimize my router according to your suggestions per LaDell Erby. Hopefully that will alleviate the problem next time.
- The internet LED on the AX11000 is always solid white when I have these problems so no bad indicators there.
- The Smart Connect enabled is off by default
- My ISP is Cox Communications. My ISP bandwidth is about 170 down and 12 up.
I wish I could figure out how the router kinda heals itself, or rather, what is happening with my ISP such that after a disruption. things do not go back to normal immediately?
btw, I panicked and bought another modem and router. Was hoping to swap them in and out one at a time to see if that made a difference, but problem is gone now so I will never know.
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How many devices are connected to the AX11000 network? Do you mean you have this disconnect issue even by connecting a computer directly to the AX1000 LAN while the Internet LED on it is always solid white?
If that is the case, I hope you could connect the computer directly to the Cox modem to check if you can get a stable connection. If yes, then you can connect the AX1000 back between the Cox modem and the same computer, and login to the web interface page to do the MAC clone. You can find it on the Advanced > Internet page.
While if the internet is also not stable when you are connected directly to the Cox modem, there might be an issue with the Cox line or the modem, you may test that with the newly purchased modem and router.
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I have 8 Ethernet ports connected to devices (other routers with connections to roku/firetv via ethernet and 5 computers. I have 2 ipads, 2 iphones and smart TVs connected via the wifi on all 3 bands: 2.4G, 5G, and 5G gaming. And yes, I have connect/disconnect issues even with direct ethernet connection between router and computer, all the while the indicator is solid WHITE.
Today, Thursday, March 4, the connections are stable again.
When/if I get the problems again, I will test with new router, AX6000 and new modem, Motorola MG7700 24x8 Cable Modem Plus AC1900 Dual Band WiFi Gigabit Router with Power Boost, 1000 Mbps Maximum Docsis 3.0. The thing I like about the new modem is that I can easily connect the modem to the computer without having to disconnect AX11000 connection to the modem since it has 4 ethernet ports.
Question: Why do a MAC clone from the router. What do you hope to gain by that?
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Just received my AX11000 in the mail and set it up. It wasn't until I turned off Smart Connect and segregated my networks along with following these settings changes that my upstream recovered from an abysmal 7mbps upstream. I'm with Spectrum and I should be getting 20mbps. Not sure what exactly made the biggest difference but I'm in a better place for now. I'm still a bit skeptical of performance until I can clear a week of usage without an issue. As it stands, I'm not using the Antivirus Homecare module. I have one device setup for Parental Control and that seems to be working fine. QOS has been manually set to a bandwidth of 20 up / 400 down, which is what I pay for and can achieve. The 'standard' QOS setting is being used. I'll post again as time passes to let everyone here know that Kevin_Z's recommendations did work for me.
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@Ghost_Rid8r and everyone else on this thread:
If you are still having wireless stability issues with your AX11000 make sure you open a ticket and report it not just the forums. Been fighting tp-link for months. They replaced my unit and have the same issues with 2.4GHz only devices especially keep getting kicked off their connection or have trouble connecting in the first place. They insist I am the only one reporting stability issues with the unit and that it takes 5 reports from customers (who purchased their unit less than 2 years ago) for it to be considered a bug, otherwise they assume it is hardware (really stupid policy).
They replaced my unit less than 6 months ago and are simply telling me if I am not happy with it to buy something else.
Direct quote from so called support... "We are still confirming the Firmware for this Model. If incase the Firmware that you have is the latest one and the issues that you are having with the router did not get resolve by reset, we suggest to buy a new Router."
Another quote from a seperate email
"Be informed that Firmwares are being developed and released if there's a bug reported. Issue/s will be considered as Bug if 5 or more customers reported the same issue with devices bought less than 2 years ago.
I have smart connect disabled, ever gave some units (thermostat, doorbell, scale, etc) a dedicated 2.4GHz guest network with lower security with zero improvement. Even my phone randomly shows it is disconnected or without internet forcing me to manually force the phone to try again.
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Hello @AmethystScarab,
Sorry to hear your initial interaction with our support team was anything less than satisfactory, and we would appreciate another opportunity to follow up and address your concerns. Can you please describe the issue you're experiencing in detail? Only the 2.4G connection gives you disconnect trouble? Please confirm if the 5G connection is stable.
If it's only the 2.4G connection not stable, please tell us how many devices are connecting to the 2.4G and what are they, try modifying the basic wireless settings on the router, such as wireless channel, security and Mode to check if any makes a difference.
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@Kevin_Z Wow didn't realize quick reply would remove all line feeds.
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