Our internet has been dropping on a regular basis.  When I try to check the status on the Deco app, it says, "Something went wrong with the Cloud service.  Please try again."

The LED on the main deco is white, which I understood to mean that it's updating the firmware, but the Deco app also says that the firmware is up to date. Sometimes the satellite Decos will flash red, but most of the time their LED also shows white. 

I deleted the network and re-added last night.  It worked and showed a blue LED until this morning when it again went white.  

I don't know the hardware version we have.  Purchased in June 2020 from Amazon. We do not have any internet issues with our ISP.