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Can not find Freesat box

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Can not find Freesat box

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Proterra

2020-04-23 15:17:44

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Registered: 2020-03-29

Can not find Freesat box

2020-04-23 15:17:44

I've just got a new Freesat box and my Tablet cannot detect my boxto enable me to set recordings remotely.All are on the same network. Before I put my Deco in all was well with my old box.

Ive tried switching off both 2.4 and 5 networks one at a time in case they were on different ones. Or can you set a device to use just say 2.4.

can anyone help me please

2 Reply

David-TP

2020-04-30 11:01:02

Posts: 12867

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Registered: 2020-04-14

Re:Can not find Freesat box

2020-04-30 11:01:02

@Proterra

To better help you, please help to confirm the following information.

1. What's the model number of your Deco? What's the hardware and firmware version of the Deco?

2. Please describe your network diagram in detail.

3. If the Freesat box and tablet are connected to the same Wi-Fi network, what's the IP address on the Freesat box and tablet?

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

Proterra

LV1

2020-04-30 11:14:26

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Registered: 2020-03-29

Re:Can not find Freesat box

2020-04-30 11:14:26

@TP-Link_Deco Since posting this it would seem it's a problem with the Freesat app. A lot of people are having the same problem.

TP-Link_Deco wrote

@Proterra

To better help you, please help to confirm the following information.

1. What's the model number of your Deco? What's the hardware and firmware version of the Deco?

2. Please describe your network diagram in detail.

3. If the Freesat box and tablet are connected to the same Wi-Fi network, what's the IP address on the Freesat box and tablet?

Can not find Freesat box

Can not find Freesat box

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