Can not find Freesat box

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Can not find Freesat box

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Can not find Freesat box
Can not find Freesat box
2020-04-23 15:17:44

I've just got a new Freesat box  and my Tablet cannot detect my boxto enable me to  set recordings remotely.All  are on the same network. Before I put my Deco in all was well with my old box.

Ive tried switching off both 2.4 and 5 networks one at a time in case they were on different ones. Or can you set a device to use just say 2.4.

can anyone help me please

 

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Re:Can not find Freesat box
2020-04-30 11:01:02

@Proterra 

To better help you, please help to confirm the following information.

1. What's the model number of your Deco? What's the hardware and firmware version of the Deco?

2. Please describe your network diagram in detail.

3. If the Freesat box and tablet are connected to the same Wi-Fi network, what's the IP address on the Freesat box and tablet?

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Re:Can not find Freesat box
2020-04-30 11:14:26

@TP-Link_Deco  Since posting this it would seem it's a problem with the Freesat app. A lot of people are having the same problem.

TP-Link_Deco wrote

@Proterra 

To better help you, please help to confirm the following information.

1. What's the model number of your Deco? What's the hardware and firmware version of the Deco?

2. Please describe your network diagram in detail.

3. If the Freesat box and tablet are connected to the same Wi-Fi network, what's the IP address on the Freesat box and tablet?

 

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