I am sorry to confuse you buddy. When I asked you to send them email, I was being sarcastic about their support. I have given upon my VR2800 unit and using at as a wireless access point and waiting...

@Wolfshade1 Oh, please try their customer support (e-mail support) & you will take one of the best decisions of your life. Btw, I hope you will get a response soon ;)

@Kevin_Z Hello there Well, Linksys x1000 is another DSL Modem router that connects to ISP. The instructions available with the reference document you pointed is irrelevant to me as my ISP uses PPPoA...

@Sunshine The sole ray over the community horizon, salute! Well buddy, I am using a ADSL modem router for the connection and using your device as a wifi router that wouldn't connect to internet so...

@Sunshine I'm still trying to digest these suggestions! ---if it is pure modem, the internet connection type on VR2800 would use the connection type from the internet provider, such as PPPoE...

@Sunshine Any updates? It's over a month I am waiting for a response against my query! Thanks