So it's my understanding then if you have a Windows 10 machine, don't bother updating we're trying to update as it will not work. I just installed my M9 Deco Plus this evening and on the app it says...

For what it's worth chatting for a customer service and tech support is atrocious they are absolutely useless and horrible

@03SVTCobra It's my understanding that we can update via the app. Twice I've chatted and they said the app can update........no??