Brook wrote @SimonC. Hi, thank you very much for your detailed information. I have already replied the support email, and please have a check of the email and reply with the required information....

Chadab wrote @SimonC. I'm having the same exact issue. I just purchased my plugs about a week and a month ago. I have the KP400 and the KP303. Both are having the issue where it will at random click...

Brook wrote @SimonC. Hello, Simon, Did you receive any reply from the support team? And can I have you ticket ID from the support email system? In order to speed up the process, what is the model...

Saggyhaggis wrote Thanks for the update. I have also opened a support ticket also. Their response so far is that they are denying that there are any issues and I must be at fault. The flashing light...

I finally found many threads on internet forums regarding the exact same issue. I also realized that my HS105 and HS200 are NOT affected by this issue at all, only my HS103s (many) and my KP400 are...

Saggyhaggis wrote @SimonC. I have the same issue with a HS100 where I can hear it click every so often as if it is being sent a request to turn on, but does nothing. I tried to reset the plug after...