@DragonEgg Thanks for your kind reply. In this way, it is under warranty and please feel free to contact the shop retailer to get it replaced. Thanks a lot for your understanding.

@Saggyhaggis Thank you very much for your kind reply. We would like to help you replace the smart plugs and collect the sample back to run the further test. Please have a check of your email box and...

@Chadab Hi, Chad， Thank you very much for your kind reply. I have seen that the local support has already followed up on your case by email and would process the warranty service. Please feel free to...

@SimonC. Hi, thank you very much for your detailed information. I have already replied the support email, and please have a check of the email and reply with the required information. Thanks a lot...

@WirelessForEver Hi, please refer to this link to get more advice. https://community.tp-link.com/en/smart-home/forum/topic/239364?page=1 Thank you very much.

@scrouchman Good day, Sorry for the delay. We are really sorry for the inconvenience. Please have a check of the message box and our senior engineers have already provided a temporary solution for...