@Benjaa Thanks for reaching out to us. Please note that the login username/password is the same as the local password when logging into the web management page. It is not the password of TP-Link ID...

Hi @Karl2406 Please login to your TP-Link device, then go to Advanced>>Status>>Check what is the IP address in Internet section. Then you can verify this IP is public IP or private IP via...

@Moritz13513 Thanks for reaching out to us. Sorry to reply you late. If you insert SD card into your mobile phone, can you access internet? Besides, please change primary DNS to 8.8.8.8 and see if it...

@JaeE Thanks for reaching out to us. Normally it’s not recommended to replace the antenna, because the antenna is only used as an auxiliary. But if you need to replace them for some special...

@TheUntouchable Hi, sorry to reply you late. Can I have a picture of the error message when failed to update the ISP files? If possible, could you please send the web UI system log to...

@Mohsen.Sh Thanks for posting on our community. If you configure the same CWMP Settings on a different router not TD-W9960v, will this device connect to ACS service? And I noticed that the firmware...