Hi, It's suggested to report the issue to the tp-link support. On the home page of your Deco APP, and click on the three lines Settings button on the top left, then go to Help and click on Email Us,...

Not sure what's the problem, you can report the issue to the tp-link support. On the home page of your Deco APP, and click on the three lines Settings button on the top left, then go to Help and...

Hi, What's your network map? What's the version of your Decos? Better to check every Deco unit to see if they are all updated successfully.

Is that the web interface page of the router? What's the page suppose to be?

Right, that user cannot be used to the app. There is no such a function on the app. But you can let your employees to view the cameras on https://tplinkcloud,com jianwong wrote Hi, thanks for...

It's suggested to contact the tp-link support at support@tp-link.com, and attach your config file to let them do a test. rtbravo wrote Yup: - Reset and restore backup -> same result - Reset and...