@NguyenKhoi I can suggest waiting for a firmware update, or you can contact support for instructions on restoring the device's firmware, for example, to version 1.1.3 Build 231213 Rel.37124n.

@NguyenKhoi This is not the case. It was a firmware issue, which is why a recent update 1.1.4 Build 240702 Rel.40592n was released to fix this problem.

@Wayne-TP I am aware that Tapo models support firmware installation via a memory card (e.g., Tapo C200). Therefore, I am reaching out to request the instructions and the firmware file for...

@Wayne-TP Unfortunately, my previous comment went unanswered. I kindly request instructions on updating the firmware to version 1.1.3 Build 231213 Rel.37124n for the Tapo C500 V1.

@Wayne-TP Sure, I understand. A specialist will follow up through email to resolve the current issue. Given that it might take some time and there's no guarantee that it will improve video quality or...

@Wayne-TP > Do you have more pictures for comparison? Here: https://drive.google.com/drive/folders/1U7DF92NCuf4GeNNyc7N5F2xAPx2OzG1T?usp=sharing Please note the timecode. I captured these images just...