@klipse great suggestion actually! Connection would brilliantly via the Deco WiFi, but unfortunately it still requires the same setup and that includes turning Bluetooth on. Same end result still :(.

Can anyone else try and lend a hand please?

@klipse yeah, tried that too :( I've powered down, disconnected and forgotten all known Bluetooth pairings. And tried toggling BT on/off.

@klipse hi I've tried in both Router and Modem modes - same result on both. Remember, it WAS working right up until the point I disconnected everything... So it's highly unlikely they devices are...

Hi - I updated my post above after trying your recommendations, but no luck. Please can someone help me?

@David-TP hi there :). It hasn't asked me to setup any WiFi yet because I can't get past the second step (see my screenshot please). 1) power up "main" Deco M5 unit (connected to my Virgin Hub via...