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I have changed e-mail and mobile phone and cannot connect the app to my existing Deco M5 network

I have changed e-mail and mobile phone and cannot connect the app to my existing Deco M5 network

I have changed e-mail and mobile phone and cannot connect the app to my existing Deco M5 network
I have changed e-mail and mobile phone and cannot connect the app to my existing Deco M5 network
Sunday
Model: Deco M5  
Hardware Version:
Firmware Version:

My Deco M5 is perhaps 5 years old, and has been working perfect all the time.

Now I want to investigate if my Chromecast connects to the network.

But, my new phone did not have the Deco app installed, and my old e-mail address was deleted 2 years ago and I do not remember my old password.

So, I cannot log in to my existing account, and when I have created a new account with my new e-mail, then it wants to create a complete new network. Which I do not wannt since it is working fine.

I just want to get into the app.

How?

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#1
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3 Reply
Re:I have changed e-mail and mobile phone and cannot connect the app to my existing Deco M5 network
Monday

  @Ulf_Broman 

Hi, Thanks for the feedback.

Is the old email address still valid?

If we need to change the owner's email later, we need access to the old email to retrieve the password first. Otherwise, we have to factory reset the Deco(hold the bottom reset pinhole for 1s) and configure it again.

https://www.tp-link.com/en/support/download/deco-m5/#video

Best regards.

 

 

 

▶Deco BE11000/ BE63_V2.6_1.1.7 Ready for Test ▶Deco BE25_V1_1.0.17 Ready for Test! ▶Deco M5 Newly Introduced Advanced Parental Control Features Try to leave a Message if urgent help is required.
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#2
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Re:I have changed e-mail and mobile phone and cannot connect the app to my existing Deco M5 network
Monday

Thanks!

 

No, I have no access to the old e-mail account. So, I could not request a new password, since that would have been sent to the old e-mail.

 

Is there any help that i give you the value of the old e-mail account?

Would the serial number of the M5 help you?

 

I understand that on possibility would be to make factory resets on them and start again, but I do not want to do that, since that could give me other problems.

 

Best regards

Ulf Broman

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#3
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Re:I have changed e-mail and mobile phone and cannot connect the app to my existing Deco M5 network
Monday
The e-mail was ulf broman (at) bredband net with of course dots between the words.
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