Deco M5 laptop without internet

Deco M5 laptop without internet

Deco M5 laptop without internet
Deco M5 laptop without internet
a week ago
Model: Deco M5  
Hardware Version: V3
Firmware Version: 1.7.8

Hi,

Im running a network with 3 deco M5's. I have no router and set up the main M5 as WiFi router. One M5 is hardwired, one is connected via WiFi. For all devices bar one laptop, the network works great. No connectivity issues, fast transfer speeds.

One laptop however has intermittend problems when connecting to the network. Sometimes it works without a problem, but sometimes it says its connected without internet. This laptop runs on Windows 10. When its conencted without internet, the device does not show up in the list of online devices.

 

ipconfig gives the following results.
Wireless LAN adapter Wi-Fi:                                                                                                                                                                                                                       
Connection-specific DNS Suffix  . :                                                                                     Link-local IPv6 Address . . . . . : fe80::cde5:d35d:33c9:c76a%17                                                        Autoconfiguration IPv4 Address. . : 169.254.99.105                                                                      Subnet Mask . . . . . . . . . . . : 255.255.0.0                                                                         Default Gateway . . . . . . . . . : fe80::2aee:52ff:febe:3bf0%17

 

Rebooting the laptop and the deco's does not make a diffrence. Forgetting the network and connecting again also does not work. After some time, I am able to connect again. The problem does not have to do with signal strength or interferance. No connection preference is set for this device.

What can I research further?

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#1
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2 Reply
Re:Deco M5 laptop without internet
a week ago

  @asdqweasd 

 

Hi, welcome to community.

Here are some suggestions for your reference:

1. Connect your laptop to the Deco guest network to observe the stability.

2. Connect your laptop to another wireless network or Hotspot of your phone to observe the stability.

3. Update wireless driver of your laptop.

4. As other clients can work properly, please contact computer support for some advice.

Thank you and best regards.

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Re:Deco M5 laptop without internet
a week ago

  @Marvin_S 
Hi,

1. ill try this next time the issue comes up.

2. The problem is not on the device side. Other networks work fine at that moment. Also a hotspot forwarding the Deco network works fine.

3. All drivers are up to date.

4. Well, other devices work OK, but other networks on said device also work fine. It is just the Deco network. Also, while the device ís connected to the wifi, the device does not show up in the list of connected devices in the Deco app.

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#3
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