[Help me!] BE900 restarts suddenly

[Help me!] BE900 restarts suddenly

[Help me!] BE900 restarts suddenly
[Help me!] BE900 restarts suddenly
3 weeks ago - last edited Thursday
Tags: #BE900
Model: Archer BE900  
Hardware Version: V2
Firmware Version: 1.1.3 Build 20241115 rel.17800(4A50)

I use Archer BE900.

One day it suddenly started restarting.
The trigger is completely unknown.
The frequency of restarts is 1 to 2 times a day.
Does anyone have any idea about the cause?
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#1
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1 Accepted Solution
Re:[Help me!] BE900 restarts suddenly-Solution
Thursday - last edited Thursday

Hello @Adol-Cristin 

 

I'm glad to inform you that Archer BE900 V2 has received a new official firmware enhanced system stability and fixed the bug that the router might reboot itself in special cases. We strongly recommend upgrading to this version to improve the overall experience.

 

You may check more details in the following thread:

Archer BE900 V2 New Software Enhances System Stability

 

Do let me know if the restart issue gets resolved. Thank you.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#3
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Re:[Help me!] BE900 restarts suddenly
3 weeks ago

Hi  @Adol-Cristin,

If your router is having self-rebooting issues, please try the suggestions below: 
1. Make sure the original power adapter is used, try another power socket/outlet.
2. [Only for Comparison] Unplug all Ethernet cables attached to the Router, change the Wi-Fi network name into another one to disconnect all wireless client devices, see if the self-rebooting issue disappears.
 

The tech team was made aware of your issue, they will likely reach out to you via email to continue to troubleshoot your issue. Please check your email box and confirm.

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Re:[Help me!] BE900 restarts suddenly-Solution
Thursday - last edited Thursday

Hello @Adol-Cristin 

 

I'm glad to inform you that Archer BE900 V2 has received a new official firmware enhanced system stability and fixed the bug that the router might reboot itself in special cases. We strongly recommend upgrading to this version to improve the overall experience.

 

You may check more details in the following thread:

Archer BE900 V2 New Software Enhances System Stability

 

Do let me know if the restart issue gets resolved. Thank you.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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