Issues accessing Meta sites/apps

Issues accessing Meta sites/apps

Issues accessing Meta sites/apps
Issues accessing Meta sites/apps
2025-02-02 18:56:16
Tags: #Meta
Model: Deco X60  
Hardware Version: V1
Firmware Version: 1.5.3 Build 20231227 Rel 62665

I'm experiencing freezing and slowness only with Meta sites and apps. During the usage, the videos and photos/images don't load and after 30s in average, it loads the content.

I have tested directly with my ISP router and via 5G and it worked as expected in both cases, showing that the issue is related with the Deco router.

 

My network setup:

 

ISP Claro Brazil

ISP router -> Deco X60 in ap mode -> 3 Deco M5

 

I've already tested Deco in router mode, changing the isp router to bridge, disabled ipv6, firewall, leaving only one Deco in my setup, etc and the issue persist.

 

I'm intending to move away from Deco and TP Link router due this issue.

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#1
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2 Reply
Re:Issues accessing Meta sites/apps
3 weeks ago

  @ricardosilveira 

Hi, welcome to the community.

Did the issue start recently?

If temporarily unplugging 3*Deco M5, did it improve the situation if there is only the main Deco X60?

 

Please also test the following suggestions:

1. Disable "Fast roaming" and "Beamforming" on the Deco APP>More>Advanced.

2. Turn off "Mesh Technology"for the devices on the Deco APP.

Thank you very much and best regards.

 

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#2
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Re:Issues accessing Meta sites/apps
3 weeks ago

  @David-TP 

 

The issue is happening for more than 1 month, I already did this steps and the issue persists. Other tests that I did was: reinstall all the deco, creating a new network, move from AP to router mode, change the DNS to 8.8.8.8 and none solve the issue. My last test was to remove the X60 from the network and keep only the M5 and the connection issue with meta application reduced, but not solved.

 

Videos and photos from Instagram and Facebook stuck to load and after sometime of usage, in an average of 30s, it loads. I'm using a Samsung mobile and Whatsapp application report that is using mobile data since the wifi is blocking the connection.

 

None QoS or Parental Control is configured on my Decos.

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#3
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