Hi,

I’m really hoping someone can help as this is driving me crazy! I have a very simple setup in my office. Internet comes into my office into a TP-link AX300 router and then use a deco XE75 pro mesh network for the wireless. Wireless is turned off of the TP-link AX300 and the Deco is in wifi router mode. I have a single sonos era 100, wirelessly connected to the primary deco in the same office, only a few metres away. Signal is therefore very strong.

The problem is that spotify keep randomly pausing for 5-10 seconds and then restarting. This originally started with a sonos one gen 2 towards the end of last year. I decided to sell and replace with the sonos era 100 and all was well for a couple of months but the same problem has repeated itself over the last week.

Updates are up to date on the Deco mesh and on the sonos era 100. I’ve tried reading around this for so long and toyed with so many different settings/options that I honestly don’t know what is right and not any more!

In the sonos app, I’ve tried channels 1/6/11, made no difference.

In the deco app, the sonos is set to high priority, preferred deco of my office, preferred band of 2.4GHz

In the deco app, the IPv4 settings has primary DNS at 8.8.8.8, secondary DNS as 8.8.4.4. The sonos also a reserved IP in the deco app.

I have a feelings it to do with the two routers. While I have disabled wifi on the TP-link AX300, it’s probably doing other stuff and then interferring with the XE75 pro which is in wifi (router mode). I’m just not sure if I should be disabling more in the TP-link AX300 (if so what?) or enabling more in the TP-link AX300 and setting the XE75 pro to access point only...

I’m really confused as to the right way to have things setup to get the sonos to work. It’s a single sonos and should be a simple setup.

Thanks in advance