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My third Deco X50 suddenly not connecting clients

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My third Deco X50 suddenly not connecting clients

My third Deco X50 suddenly not connecting clients
My third Deco X50 suddenly not connecting clients
2 weeks ago - last edited a week ago
Model: Deco X50  
Hardware Version: V1
Firmware Version: 1.4.0

I have a 3-pack Deco X50 AX3000 and everything was working well.

 

Suddenly, my 3rd deco is unable to connect clients. It only works if a client is wired to it. Wireless is not working.

 

i tried resetting but to no avail. App can see the 3rd deco but its connected clients is always zero, even if I force the client to connect to it (3rd deco) via app.

 

Please help.

 

Deco X50

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#1
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1 Accepted Solution
Re:My third Deco X50 suddenly not connecting clients-Solution
a week ago - last edited a week ago

Problematic Deco  @David-TP 

 

Thanks for the reply David.

 

However, I tried the 1.2 fix (my hardware version is 1.2) from the link you provided but still not working.

 

I'm attaching my problematic Deco here.

 

Recommended Solution
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#3
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19 Reply
Re:My third Deco X50 suddenly not connecting clients
2 weeks ago

  @MikeFlash 

Hi, welcome to the community.

It is suggested to install the beta firmware here to see whether it helped or not:

Deco APP Frequently Showing "0 Online Clients"

 

Best regards.

▶Wi-Fi 7 Deco New Firmware Versions Ready for Test ▶Deco M5 Newly Introduced Advanced Parental Control Features ▶Meet Us at CES 2025! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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#2
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Re:My third Deco X50 suddenly not connecting clients-Solution
a week ago - last edited a week ago

Problematic Deco  @David-TP 

 

Thanks for the reply David.

 

However, I tried the 1.2 fix (my hardware version is 1.2) from the link you provided but still not working.

 

I'm attaching my problematic Deco here.

 

Recommended Solution
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#3
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Re:My third Deco X50 suddenly not connecting clients
a week ago

  @MikeFlash 

hi Mike 

from your post I'm not sure which X50's you have ?. 
if they're the x50 Poe ( round circular ones ) the latest firmware  is 1.4.4 

if it's a x50-5g etc the latest beta is 1.2.1 

hipe that's some use for you 

regards

alick 

 

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#4
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Re:My third Deco X50 suddenly not connecting clients
a week ago

  @AlickRadcliffe 

 

Hi Alick.

 

How can I tell what type my X50s are? Here is the box pic:

 

 

TIA.

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#5
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Re:My third Deco X50 suddenly not connecting clients
a week ago

  @MikeFlash 

https://www.tp-link.com/uk/support/download/deco-x50/

I'm not sure which version you have , maybe v3 ?. But if you look at this page and select your version , then click on the firmware box it'll show you the latest firmware for that version , check the version number against the FireWire version on your deco app to confirm it's the latest . 

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#6
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Re:My third Deco X50 suddenly not connecting clients
a week ago
FireWire ( spell check !) should be firmware
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#7
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Re:My third Deco X50 suddenly not connecting clients
a week ago
Hi check the other side of the box on the picture you’ve posted , the version number will be on the small label
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#8
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Re:My third Deco X50 suddenly not connecting clients
a week ago

  @MikeFlash 

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#9
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Re:My third Deco X50 suddenly not connecting clients
a week ago

  @AlickRadcliffe 
 

Thank you for all the info. Yup, my Deco X50 is v1.2.

 

I've downloaded from the link, currently running version 1.4.5 Build 20240828 Rel. 84587.

 

Unfortunately, issue still persists and third deco STILL NOT showing connected clients. I tried removing/adding this but all still the same.

 

Need more help :(

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#10
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Re:My third Deco X50 suddenly not connecting clients
a week ago

  @MikeFlash 

Morning Mike 

your currently running 

1.4.5 Build 20240828 Rel. 84587.

there's a Beta update for that what's a more modern up to date firmware 

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#11
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