New phone same tplink id no devices show up
I switched from iphone to android phone, downloaded android deco app, but after logging in with the same tplink id, I found that the deco devices registered on the original ios app didn't appear, and I have to resetup deco devices, is this normal? It's not as expected, I don't want to reset it, what should I do?
Thank you in advance.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi, Thank you very much for the feedback. You are welcome to ask for help in the Community first next time
Can you guys leave me a message with the MAC address on the main Deco?
From the previous feedback I've received, the users might still sign into another TP-link ID which is not the original one used for setup.
Thank you very much and best regards.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Hi, Thank you very much for the feedback. You are welcome to ask for help in the Community first next time
Can you guys leave me a message with the MAC address on the main Deco?
From the previous feedback I've received, the users might still sign into another TP-link ID which is not the original one used for setup.
Thank you very much and best regards.
- Copy Link
- Report Inappropriate Content
My bad, thank you for sending me the correct tp-link ID! Save me a lot of work.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 1
Views: 112
Replies: 3
Voters 1
