Deco X50 unable to connect to global protect VPN

Deco X50 unable to connect to global protect VPN

Deco X50 unable to connect to global protect VPN
Deco X50 unable to connect to global protect VPN
2024-11-08 05:27:30 - last edited 3 weeks ago
Model: Deco X50  
Hardware Version: V1
Firmware Version: 1.2.8 Build 20240731 Rel. 8910

Hi TP Link Support, 

Having issues with Deco connecting with my work Global Protect VPN. Unable to connect, or when it does connect is really slow. 

Thanks, Naz

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Re:Deco X50 unable to connect to global protect VPN-Solution
3 weeks ago - last edited 3 weeks ago

  @NazN 

Hi, Could you please check whether current issue is similar to Zscaler VPN / Global Protect VPN Performance Issue with Deco

 

And Is your Deco X50 V1 or V1.3?

-If it is V1, the current latest firmware is 1.6.1 and please make sure the firmware is up-to-date:

Deco X50/X55_V1-1.6.1 Supports Internet Backup, Hybrid-Mesh and DOH/DOT

 

Thank you very much and best regards.

 

 

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Re:Deco X50 unable to connect to global protect VPN-Solution
3 weeks ago - last edited 3 weeks ago

  @NazN 

Hi, Could you please check whether current issue is similar to Zscaler VPN / Global Protect VPN Performance Issue with Deco

 

And Is your Deco X50 V1 or V1.3?

-If it is V1, the current latest firmware is 1.6.1 and please make sure the firmware is up-to-date:

Deco X50/X55_V1-1.6.1 Supports Internet Backup, Hybrid-Mesh and DOH/DOT

 

Thank you very much and best regards.

 

 

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