Trend micro block

Trend micro block

Trend micro block
Trend micro block
2024-10-20 18:57:38 - last edited 2024-11-18 01:31:07
Model: Archer AX50  
Hardware Version: V1
Firmware Version: 1.0.14 Build 20240108 rel42655

A website I want to visit is blocked by my router. Disabling all three security options and still getting "Blocked" error on router. I suspect trend micro is culprit, how am I supposed to white-list website?  Is it a bug that?

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#1
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1 Accepted Solution
Re:Trend micro block-Solution
2024-10-25 02:23:38 - last edited 2024-11-18 01:31:07

  @Nyamka 

 

Hi, you may follow this troubleshooting guide and provided information as suggested in it.

It is also suggested to contact local support for direct help.

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Re:Trend micro block
2024-10-21 06:27:37

  @Nyamka 

 

Hi, thanks for posting question here.

It is suggested to try the troubleshooting steps in this guide.

 

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Re:Trend micro block
2024-10-21 08:19:52 - last edited 2024-10-21 08:26:12

  @Marvin_S 

 

Selecting and saving "Current Device MAC" did not solve the issue, it's same as before.  

 

"1.Try different end-devices and web browsers. Exclude the possibility that it’s the problem of one specific device"  

I've tried different browsers and no luck. The website works fine when i plug Lan cable directly into my PC, so my ISP did not block it.  I can also access the website on my mobile internet .

The fact that i'm getting "Blocked" message on my router is enough to tell me that it's getting blocked on router not something else.  Shouldn't disabling all security features be enough let me browse internet freely?  I changed my 10 years old tp-link router to this, it feels like downgrade, sigh.

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#3
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Re:Trend micro block-Solution
2024-10-25 02:23:38 - last edited 2024-11-18 01:31:07

  @Nyamka 

 

Hi, you may follow this troubleshooting guide and provided information as suggested in it.

It is also suggested to contact local support for direct help.

Recommended Solution
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