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WAN dets disconnected after reboot or power cycle

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WAN dets disconnected after reboot or power cycle

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
WAN dets disconnected after reboot or power cycle
WAN dets disconnected after reboot or power cycle
2024-07-16 08:28:54
Model: Archer A5  
Hardware Version: V4
Firmware Version: Archer A5(EU)_V4_190125

Archer A5 wan gets disconnected after reboot. But it gets restored only when I plug out the cable from WAN port and put it back in.

My ISP uses PPPoE. My query is whether this is a router issue or wire issue or ISP issue.

But if its Wire or ISP issue, then it would not connect in the first place when I manually plug out the WAN cable and re-insert back in.

What can be the possible fix?

Please help. Thanks.

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3 Reply
Re:WAN dets disconnected after reboot or power cycle
2024-07-17 03:25:07

  @_sanket_ 

 

Hi, thanks for posting question here.

May I confirm when you started using the router? When did the issue start happening? And is it the original power adapter?

 

Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode.
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#2
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Re:WAN dets disconnected after reboot or power cycle
2024-07-17 06:08:58

Hello  @Marvin_S 

I started using the router 3.5 years back but am facing this issue since last 10 days. I can confirm that the power adapter is original which came with the box.

 

Thanks,

Sanket.

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#3
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Re:WAN dets disconnected after reboot or power cycle
2024-07-18 08:35:12

  @_sanket_ 

 

Hi, I am afraid it is hardware issue, you may contact retailer or local support to confirm warranty.

Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode.
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