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Deco app update - Apple products not connecting

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Deco app update - Apple products not connecting

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Deco app update - Apple products not connecting
Deco app update - Apple products not connecting
2024-05-31 03:22:52
Model: Deco S4  
Hardware Version: V3
Firmware Version: 1.5.9

Deco S4, three nodes, one of which is wired via Ethernet to my netgear modem (comcast xfinit6 is my ISP). 
 

earlier this week I updated the deco app, and since then my apple devices (2 x phones, 1 x iPad) is going really slowly. Social media apps won't load, streaming live video from ring camera drops in and out, and I can't load basic websites via safari. Prior to the update, everything was working fine. 
 

I've tried everything - rebooting the Deco system, unplugging from the wall, switching the modem on/off, turning my Apple devices on and off, unplugging from the base, etc.). Called TP-Link who were not particularly helpful, and now I'm one step away from replacing it with a new mesh system from Eero or something similar, if anyone has an6 ideas I'd be very grateful! 

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#1
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5 Reply
Re:Deco app update - Apple products not connecting
2024-06-03 08:09:22

  @JayTeeWashDC 

Hi, Thank you very much for the feedback.

Have you tried to set Deco S4 to Access Point mode to see whether it helped:

How to set up Deco to work in Access Point mode

 

 And if possible, we could also try to downgrade from 1.5.0 to 1.4.X via firmware recovery:

  • We could start with the first main Deco S4 and please refer to this link to get Deco S4 into firmware recovery mode:

How to use firmware recovery on Deco- HTTP Uboot Method

  • Upload the 1.4.1 firmware here:

https://www.tp-link.com/us/support/download/deco-s4/v3.6/#Firmware

 

Wait for your reply and best regards.

 

 

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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#2
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Re:Deco app update - Apple products not connecting
2024-06-20 19:49:29

  @David-TP how can I downgrade back to 1.4?  I am having the same issue and none of the fixes I am finding on here are working. Thank you!

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#3
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Re:Deco app update - Apple products not connecting
2024-06-21 10:48:32

  @Jns343 

Hi, Can I have more details about the reported issue?

What are the model numbers of your mobile/Apple devices?

 

If IPV6 has been enabled under Deco APP>More>Internet Connection, could you please disable IPV6 to see whether it helped?

 

As for the firmware downgrade, it needs to be implemented via firmware recovery:

  • We could start with the first main Deco S4 and please refer to this link to get Deco S4 into firmware recovery mode:

How to use firmware recovery on Deco- HTTP Uboot Method

  • Upload the 1.4.1 firmware here:

https://www.tp-link.com/us/support/download/deco-s4/v3.6/#Firmware

Wait for your reply and best regards.

 

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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#4
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Re:Deco app update - Apple products not connecting
2024-06-22 03:07:44

  @David-TP thanks for the reply, but the ship has sailed.

 

No one replied to me on here, and the TD Link customer service rep I was speaking with forgot to process my replacement product order despite promising it would be done and now isn't returning calls/emails. So, I decided to cut my loses and replaced my Deco system with Eero 6+. It's been faster, no bugs, no glitches, and their customer service team have been responsive and helpful to the few questions I had. 

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#5
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Re:Deco app update - Apple products not connecting
2024-06-25 10:23:18

  @JayTeeWashDC 

Hi, Thank you very much for the update. Sorry for the inconveniene.

Do you still wish to proceed the waranty service with us? I left a note for the related technical support and you could update the email #TKID240554458 with the purchase receipt and a picture of bottom label with #SN.

Or you could directly start the warranty registration here:

https://www.tp-link.com/us/support/contact-technical-support/#Warranty-Support

 

Thanks again and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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#6
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Views: 447

Replies: 5

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