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Cannot reset X50

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Cannot reset X50

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Cannot reset X50

Eschwin

2024-04-30 08:17:04 - last edited 2024-05-06 07:41:40

Posts: 6

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Registered: 2023-11-24

Cannot reset X50

2024-04-30 08:17:04 - last edited 2024-05-06 07:41:40

Model: Deco X50

Hardware Version: V1

Firmware Version:

Hi,

My Deco x50 couldn't connect to my wifi mesh network anymore. So i removed it from my deco app.

But the x50 satellite didn't factory default. I also tried to reset it and did the steps described in the following thread

https://community.tp-link.com/en/home/forum/topic/611278

But i am unable to reset the device. It stays continuously yellow.

1 Accepted Solution

David-TP

2024-05-06 07:41:31 - last edited 2024-05-06 07:41:40

Posts: 12489

Helpful: 1729

Solutions: 1201

Stories: 9

Registered: 2020-04-14

Re:Cannot reset X50-Solution

2024-05-06 07:41:31 - last edited 2024-05-06 07:41:40

@Eschwin

Hi, You can refer to this link to check whether this Deco can get into firmware recovery mode:

How to use firmware recovery if the Deco become brick

If not, it is suggested to contact the shop retailer to see whether it is still under warranty.

Thank you very much and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! Deco BE85_1.1.1 Supports WireGuard VPN,Channel Selection and Matter Deco BE65_V2_1.1.0 Supports WireGuard VPN, Channel Selection and More ▶Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

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1 Reply

David-TP

2024-05-06 07:41:31 - last edited 2024-05-06 07:41:40

Posts: 12489

Helpful: 1729

Solutions: 1201

Stories: 9

Registered: 2020-04-14

Re:Cannot reset X50-Solution

2024-05-06 07:41:31 - last edited 2024-05-06 07:41:40

@Eschwin

Hi, You can refer to this link to check whether this Deco can get into firmware recovery mode:

How to use firmware recovery if the Deco become brick

If not, it is suggested to contact the shop retailer to see whether it is still under warranty.

Thank you very much and best regards.

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