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WIFI working BUT when Logging into the app 'Something went wrong with the Cloud service'

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WIFI working BUT when Logging into the app 'Something went wrong with the Cloud service'

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
WIFI working BUT when Logging into the app 'Something went wrong with the Cloud service'
WIFI working BUT when Logging into the app 'Something went wrong with the Cloud service'
2024-02-21 11:20:31
Tags: #Network Connectivity
Model: Deco S4  
Hardware Version:
Firmware Version:

Deco mesh S4 seems to be working BUT when I log into the app to view the Mesh activity and how the Deco mesh activity is working it shows the network for a couple of seconds then comes up with the 'We couldn't find Deco - Something went wrong with the Cloud service'

 

Set up one main Deco with 3 other Deco units to spread wifi signal as directed in the setup info.

 

Looks like the main Deco is green and the other 3 are red but Wifi is working all around the house.

 

Anyone know of a fix. I'd hate to reset everything then not have Wifi. 

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Re:WIFI working BUT when Logging into the app 'Something went wrong with the Cloud service'
2024-02-22 06:29:40

  @NELLIOTT 

Hi, is there any self-deployed Antivirus in the system?

Would the satellite Deco S4 stay on flashing red all the time?

Could you please refer to this link to help me submit the APP log:

How to submit Deco APP log

 

Wait for your reply and best regards.

▶Deco BE65/85/95 New Firmware Versions Ready for Test ▶Deco M5 Newly Introduced Advanced Parental Control Features ▶Meet Us at CES 2025! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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Re:WIFI working BUT when Logging into the app 'Something went wrong with the Cloud service'
2024-02-22 15:52:09

  @David-TP  Thanks!

 

I've just sent the APP log info you needed.

No Antivirus only Nord VPN.

 

I have 3 other satellite Decos, 2x S4 units showing white light on top (so connected and wifi working but on the app its saying 3 offline - see images sent via the APP log request) 

 

The extra one I purchased for our outside studio is a Deco S7. This one supplys wifi internet to the studio - We also have 2 Macs hardwired to a TP link - Ethernet Splitter so have fast interent.  The Deco S7 is showing red on top not flashing just solid red. But getting good wifi strength in the studio. I just unplugged the ethernet from the back of my Mac and got 489mbps DL and 46 UL so wifi seems to be working. 

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Re:WIFI working BUT when Logging into the app 'Something went wrong with the Cloud service'
2024-02-23 02:20:44

  @NELLIOTT 

Hi, Thanks for the logs.

I think you could try to install the beta firmware here on the Deco S7 to see whether it helped:

https://community.tp-link.com/en/home/forum/topic/639992

You could manually log into the individual web UI of satellite S7 to update the firmware:

https://community.tp-link.com/en/home/kb/detail/412522-Q8

Best regards.

▶Deco BE65/85/95 New Firmware Versions Ready for Test ▶Deco M5 Newly Introduced Advanced Parental Control Features ▶Meet Us at CES 2025! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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Views: 371

Replies: 3

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