Unable to connect to my office network through SonicWall NetExtender
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I have been working from home, connecting to my office network via SonicWall NetExtender. My internet connection is facilitated through a router (MR600_V3) that uses a Jio SIM. Recently, I upgraded the Jio SIM to 5G and subsequently faced issues with accessing the internet through the router.
To rectify this, I updated the router’s firmware to version 1.1.0 0.9.1 v0001.0 Build 230811 Rel.61080n_Beta. Post the update, I was able to regain internet access as before. However, a new issue has arisen. I am now unable to connect to my office network through SonicWall NetExtender from my PC.
Interestingly, when I connect my PC to the internet using a mobile hotspot, I am able to connect to the office network through SonicWall NetExtender without any issues.
Please help me as soon as possible.
When you test the mobile phone hotspot, is the phone using the same Jio 5G SIM card?
Please make sure the VPN Passthrough are all enabled on the MR600:
Model: Archer MR600
Hardware Version: V3
Firmware Version: 1.1.0 0.9.1 v0001.0 Build 230811 Rel.61080n_Beta
Yes, the phone was using the same jio 5G SIM.
Additionally, all VPN pass through are enabled:
I am providing some additional information regardign dial up settigs or APN setting of the router and mobile.
After the update, I was not able to access the internet with default dial-up settings. I am sharing screenshots of three different dial-up settings of the router and smartphone.
In dial-up setting,
1. PDP: IPv4
(Not able to access the internet in this case)
2. PDP: IPv4&IPv6
(Not able to access the internet in this case. While with similar settings in my smartphone, I can access the internet using same sim card):
3. PDP: XLAT
(I can access the internet, but the issue mentioned below..)
With this setting I can access the internet but not able to connect office network through sonicwall NetExtender.
Interestingly, when I connect my PC to the internet using a mobile hotspot, I am able to connect to the office network through SonicWall NetExtender without any issues. Even when the same card is inserted in the mobile. Please see below screenshot of smartphone:
Let me if need any other information.
Thanks and regards,
Piyush.
