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Deco App Bug

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Deco App Bug

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Deco App Bug
Deco App Bug
2023-12-28 16:56:30 - last edited 2024-10-16 07:51:57
Tags: #Deco App Related
Model: Deco M4  
Hardware Version: V2
Firmware Version: 1.5.8

Hello TP-LINK !!

When i open Deco app to check which device is connected on which Deco node but the status is (Unknown) sometimes on Deco App even my phone status showing (Unknown) i'm connected on main deco. Here are the screenshots below.

Screenshot1

Screenshot2

 

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#1
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2 Reply
Re:Deco App Bug
2023-12-29 06:18:05

  @ARGamingPK1 

Hi, Nice to see you again.

Did it help if you temporarily turn off "Mesh Technology"?

If not, could you please refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

Thank you very much and best regards.

▶Deco BE65/85/95 New Firmware Versions Ready for Test ▶Deco M5 Newly Introduced Advanced Parental Control Features ▶Meet Us at CES 2025! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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#2
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Re:Deco App Bug
2023-12-29 10:37:17 - last edited 2023-12-29 10:38:31

SS

  @David-TP I have shared a APP logs with you by following the steps which are shown in link you sent me and i have already tried with turned OFF MESH TECHNOLOGY

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#3
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Replies: 2

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