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MR500 disconnection problem

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MR500 disconnection problem

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MR500 disconnection problem
MR500 disconnection problem
2023-10-21 03:36:07 - last edited 2024-01-04 02:07:26
Tags: #Network Connectivity
Model: Archer MR500  
Hardware Version: V1
Firmware Version: 1.3.0_0.9.1_[230316]

Dear TP-Link,

I have an issue with my MR500, I tried to updated to the latest firmware, selected the best band, set manual telco, restart device. It doesn't solve my MR500 random disconnection and slow internet connection issue. I placed my MR500 with the same spot as my previous model MR600 with the same SIM card. My previous model was MR600 and it's working out just fine. On MR600 updated to the latest firmware, selected the best band possible, it can get stable 80Mbps internet speed with no disconnection at all while MR500 highest could get 40Mbps with random disconnection. But I've to send in MR600 for warranty because it showing issue with MR600 will drop internet speed overtime, only restarting would fix the issue temporary. I've read some of the post in TP-Link Community about my MR500, they have the same issue with the same model. It work out just fine on other SIM Router with no issue just the MR500. Need a firmware fix for MR500 ASAP.

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1 Accepted Solution
Re:MR500 disconnection problem-Solution
2024-01-04 02:07:19 - last edited 2024-01-04 02:07:26

  @Miggi @JianYou 

 

Hi, for MR500 LTE disconnection issue, please refer to this thread: Unstable LTE Connection with Archer MR500 and MR550

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
Recommended Solution
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Re:MR500 disconnection problem
2023-10-23 09:50:40

  @JianYou 

 

Hi, you've already tried the beta firmware mentioned in this post, right?
https://community.tp-link.com/en/home/forum/topic/605538?replyId=1246796

 

If so, please send email to support.forum@tp-link.com and provide the requested information.

1) Your country and ISP name
2) How often does the issue happen, and will it recover automatically or you have to restart the MR500 to get internet again
3) Screenshots of Advanced->Status page and Advanced->Network->Internet page when internet works fine and also when the issue happens
4) System Log file after the issue happens, please don't restart the MR500 before saving the log file, or previous log will be cleared
 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#3
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Re:MR500 disconnection problem
2023-12-08 09:52:42

  @JianYou 

Hi, 

I think I have the same problem with my MR500. I tried to update to the latest fw version available (Archer MR500(EU)_V1_230414) with no success. 

As long as I am not in the place of installation that often I can't play with the router settings. I had to set up automatic restarts with a daily period (1am). Before that disconnections occurred every 2-3days, over some time it happens almost daily, usually in afternoon or evening. My router is located in Czechia and ISP is O2. 

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#4
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Re:MR500 disconnection problem-Solution
2024-01-04 02:07:19 - last edited 2024-01-04 02:07:26

  @Miggi @JianYou 

 

Hi, for MR500 LTE disconnection issue, please refer to this thread: Unstable LTE Connection with Archer MR500 and MR550

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
Recommended Solution
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#5
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