Deco x20 - network disconnecting

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Deco x20 - network disconnecting

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Deco x20 - network disconnecting
Deco x20 - network disconnecting
2023-09-21 12:45:04
Model: Deco X20  
Hardware Version:
Firmware Version:

Hello, 

 

I have problem with router Deco X20 -  router is loosing connection a few times during the day. Im using wires so its not only problem with the WiFi. 

 

Example: Im playing on my computer (all connected with the wires), and  suddenly connection with internet is broken (light on the router is red). After 2-5min everything is got back to the normal and internet is working again.

 

There is the small chance that there is problem with the internet provider, however Ive got info from other on my neighbour that they dont have such problems, so probably its related with my router and its settings. 

 

Does anybody has some similar problem? 

 

 

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#1
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3 Reply
Re:Deco x20 - network disconnecting
2023-09-22 07:46:44

  @Slidee 

Hi, 

May I know the current hardware and firmware version of your Deco X20?

How to find the hardware and firmware version of my TP-Link device

How long have you had the Deco?

If possible, it is suggested to set a different Deco as the main Deco:

How to Set up the Satellite Deco or a new Deco to be the Main Deco

 

Thank you very much and best regards.

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#2
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Re:Deco x20 - network disconnecting
2023-09-22 08:23:53 - last edited 2023-09-22 08:24:39

  @David-TP 

 

Hello

 

Firmware

1.1.0 Build 20230517 Rel. 48243

 

Hardware Deco X20(EU) ver. 4.0

 

 

I have it about 1year - and there are problem from the very begining 

 

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#3
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Re:Deco x20 - network disconnecting
2023-09-22 20:46:32

  @David-TP 

 

swaping routers didnt help. Still the same problem

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