Deco XE75 stuck restarting (yellow light to red light to yellow light)
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I am not sure which hardware version or firmware version I am using.
Today, the main router stopped working (I am on a 2 pack system).
I have restarted the cable modem and main router (the one connected to the cable modem).
The main router's light stays yellow a while then changes to red then back to yellow.
I have tried resetting the main router for 1 sec (and longer) when the main router is unplugged from power and when plugged from power to try to rollback the firmware version. However, I am getting the same yellow light/red light/yellow light pattern.
Please help.
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Hi, Have you tried to power it off for about 10-15mins, then hold the reset pinhole for 1s and wait for a little longer, maybe 2-3mins? After that, would it turn to flashing blue?
If still nothing changed, I am afraid that you might need to contact technical support for warranty service:
https://www.tp-link.com/support/contact-technical-support/#Warranty-Support
Thank you very much and best regards.
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Hi, for factory reset, we just need to hold the reset pinhole for 1s when it is powered on. It would be better to wait a while to make sure it fully started.
By the way, I saw a similar post here and have you tried to swap the power adapter between two Deco XE75 to see whether a new adapter made any difference?
https://community.tp-link.com/en/home/forum/topic/620390
Wait for your reply and best regards.
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