Hello all, 

I have a Deco x20 4G (ax1800) which works with a sim card, and it works quite well.

I connected a Reolink Duo 2 Wifi camera via ethernet cable, on the Deco and it works BUT the camera is unable to find wifi network and connect on the deco through wifi only.

There is no connectivity issue with the camera itself as it can hook up on any OTHER Wifi (even my smartphone hotspot). It just fails to communicate with the Deco and it seems to be a Deco problem rather than a camera problem.

I live in Greece : Tp-link official tech Support is unable to give any guidance whatsoever. 

I contacted Reolink tech Support via email and unable to give me any help. They said that since the Deco is wifi-6, the camera cannot connect to it and asked if there is any way to disable ax-mode. BUT, Deco is backward compatible with all wifi generations, plus camera and deco share the same IEEE standards, so what they said does not apply.

I manage both devices through smartphone app and a pc client. I found that I can determine a stable IP address for the camera on both the deco app and the camera app, which I did (I think) but it still doesn't work. 

I am not any guru in networking and such, I only use my common sense and the little knowledge that I have or can acquire. But I cannot find a solution to this so I need your help with ideas. Both are fairly new devices and I find it hard to accept that they are not compatible. I think it is just a matter of proper setting up or bypassing something that keeps them from communicating. 

Thank you all in advance,

Melina.