Daily Limits, Offtimes and Internet Access (Parental Controls)Limits

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Daily Limits, Offtimes and Internet Access (Parental Controls)Limits

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Daily Limits, Offtimes and Internet Access (Parental Controls)Limits
Daily Limits, Offtimes and Internet Access (Parental Controls)Limits
2023-07-13 00:42:36
Model: Deco X73-DSL  
Hardware Version:
Firmware Version: 1.0.7 Build 20230209 Rel. 77189

Interesting set of Issues

 

We have Parental Controls active for our 4 Children.

Each Child has the following:

  • Daily Time limits
  • Offtime schedule for weekdays and weekends

 

The issue.
A - The devices are due to go into "Off time" from around 8:30pm every day. But when we look in the reports and insights for the kids they seem to be online between 12am and 6am. The internet is not due to be on again for them until at least 8am and their devices are not with them in their room. We have double and triple checked the devices are the ones they have and also ensured Private addressing etc is NOT enabled.

 

B - When their devices go online in the middle of the night (although the off time is set to not allow it) this chews up their Daily Online Time limit. So when they do get to go on their device we are forced to override the settings and allow them.

 

Is there something I'm missing here?
Shouldn't off time be exactly that? No internet available to those devices during that off time?
 

 

 

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Re:Daily Limits, Offtimes and Internet Access (Parental Controls)Limits
2023-07-13 02:05:36

  @TJ-Pro 

Hi, welcome to the community.

Can I have a screenshot of your offtime settings?

And could you please also share with me some pictures in the report/insights which showed up the kids' profiles were online between 12 am and 6 am?

You could also send these pictures to support.forum@tp-link.com if you do not want to share them publicly.

 

Wait for your reply.

Thank you very much.

Best regards.

 

 

 

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Re:Daily Limits, Offtimes and Internet Access (Parental Controls)Limits
2023-07-13 02:37:33
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Re:Daily Limits, Offtimes and Internet Access (Parental Controls)Limits
2023-07-13 02:38:01
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Re:Daily Limits, Offtimes and Internet Access (Parental Controls)Limits
2023-07-13 05:59:23

  @TJ-Pro 

Hi, Thanks for the fast reply.

I would like to forward your case to the senior engineer for further assistance. Please refer to the email for more suggestions.

Best regards.

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