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Can't connect Android management app anymore (after a firmware upgrade)

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Can't connect Android management app anymore (after a firmware upgrade)

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Can't connect Android management app anymore (after a firmware upgrade)
Can't connect Android management app anymore (after a firmware upgrade)
2023-01-15 19:05:35 - last edited 2023-01-16 22:17:03
Model: Deco X60  
Hardware Version:
Firmware Version: 1.0.13 Build 20220805 Rel. 71570

Hey,

 

I have 3 x Deco X60, backhaul, had been all good for about a year. I was able to manage the network just fine from my Android app.

 

I updated to the latest firmware (as the app prompted me), that is to "1.0.13 Build 20220805 Rel. 71570". Since then, I am unable to use the Android Deco app to manage the network, I just see "We couldn't find Deco... Something wrong with the Cloud service, try again... Connect to your decos wifi network and then try again".

 

I am connected to the Deco's Wifi network, and it still doesn't work. I can also easily connect locally via browser through 192.168.0.1 (but that interface sucks as it's mostly view only).


Do I have to really restart the whole Deco network to be able to connect again? I will lose all the settings such as reserved static addresses etc.

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#1
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1 Accepted Solution
Re:Can't connect Android management app anymore (after a firmware upgrade)-Solution
2023-01-16 09:41:51 - last edited 2023-01-16 22:17:03

  @kotrfa 

Hi, Thank you very much for the logs.

When I checked the MAC address, I see it is under a different email, not the one you used to register the community.

And the APP log was sent from your community profile

So I guess you might log into the wrong TP-link email account on the Deco APP.

For more details, please refer to the private message.

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! Deco BE85_1.1.1 Supports WireGuard VPN,Channel Selection and Matter Deco BE65_V2_1.1.0 Supports WireGuard VPN, Channel Selection and More ▶Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
Recommended Solution
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#5
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4 Reply
Re:Can't connect Android management app anymore (after a firmware upgrade)
2023-01-16 03:00:05

  @kotrfa 

Hi, welcome to the community.

Could you please leave me a message with the MAC address of your main Deco X60?

And have you ever reset the password of your TP-link account recently?

If possible, please help me submit the APP log here:

How to submit Deco APP log

 

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! Deco BE85_1.1.1 Supports WireGuard VPN,Channel Selection and Matter Deco BE65_V2_1.1.0 Supports WireGuard VPN, Channel Selection and More ▶Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#2
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Re:Can't connect Android management app anymore (after a firmware upgrade)
2023-01-16 07:50:45

  @David-TP Thanks for the answer! Sure, here is the MAC address of my main Deco: 14-EB-B6-31-34-4C.

 

 

> And have you ever reset the password of your TP-link account recently?

 

I did try that yesterday hoping it would solve the problem, but nothing has changed. I only got logged off in the app and had to login again, the problem persists though.

 

I also submitted the logs, linked this thread in the message + used the same email address.

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#3
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Re:Can't connect Android management app anymore (after a firmware upgrade)-Solution
2023-01-16 09:41:51 - last edited 2023-01-16 22:17:03

  @kotrfa 

Hi, Thank you very much for the logs.

When I checked the MAC address, I see it is under a different email, not the one you used to register the community.

And the APP log was sent from your community profile

So I guess you might log into the wrong TP-link email account on the Deco APP.

For more details, please refer to the private message.

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! Deco BE85_1.1.1 Supports WireGuard VPN,Channel Selection and Matter Deco BE65_V2_1.1.0 Supports WireGuard VPN, Channel Selection and More ▶Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
Recommended Solution
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  0  
#5
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Re:Can't connect Android management app anymore (after a firmware upgrade)
2023-01-16 22:16:56

  @David-TP oh dear, that was it. Apologies...

 

Problem solved, I was apparently signing in under the wrong username.

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#6
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