archer t3u not detected as usb 3.0
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hello the wifi usb archer tu3 does not work as a usb 3.0 device. Windows gives the message that: "this device can work faster if connect to usb 3.0". What I can do? I already updated drivers.
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Adpaters are likely to be usb2.0 mode when connected to 2.4Ghz wifi band, you could switch to 5Ghz wifi band and see if that makes any difference.
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Hello @rambu-gamer
Thank you for reaching out to us.
For test purpose, in Adapter property settings, Wireless Mode : Auto >select 802.11ac and see if the device will be in USB 3.0 . In 802.11ac, the adapter will only see 5Ghz Wifis.
- Please confirm you have installed the latest official latest driver for Archer T3U
- Test the adapter on USB 3.0 port of a different computer to help isolate issue
- Try the chipset driver for T3U Plus Realtek Chipset Driver (Win7/Win10)
If still the same, can I have a photo of the USB 3.0 (error) message on the computer or a photo showing it is recongized as 2.0
Please share a photo of the driver date & motherboard information with us here, thank you.
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@rambu-gamer Hi, thanks for the help. I already did all the steps that he tells me and it's still the same. I already tried the adapter on other computers and the same message appears. I send the photos with the information requested:
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Thank you for all the case details, to help with your case further, we create a support email TKID221033295 and get it escalated to our engineers, please check your email inbox.
Feel free to let us know how it goes further.
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Hi @rambu-gamer May I know did you receive the email TKID221033295, please check your inbox again as I noticed engineer has emailed you on that ticket yesterday.
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