Hello

Have a replacement AX11000 just delivered to replace my existing one that is plagued by intermittent faults. 

My current setup is as follows: 

• Virgin Media fibre 
• Virgin Media Hub 3 which is in Modem mode
• AX11000 

I thought it a fairly straightforward job to swap the old with the new and do a little bit of reconfiguring but I hot issues 

so spoke to support.  It's still not working. 

My current AX11000 uses "Dynamic IP" and when I tried this the error was "no internet connection"  TPLink support 

told me to use PPPOE but this prompts for a user/password and I do not know which account it needs - support said 

"get these from your ISP",  

I can easily logon to the Hub3 but I do not have a username, just it's IP and the password from underneath.  

The guide for the AX11000 does not tell me which intenet connection type to use and I do not recall using anything but 

the default last time. 

I plugged a laptop into the new AX11000 just now and tried to connect using a cat6 cable, it told me that it needed to 

the router IP from 192.168.0.1 to 1.1 and now I cant access the new router. 

Really wish I could actually speak with TP link about this rather than "chatting" on a smarphone :-( 

Thanks