How to get Deco W3600 into FTP Recovery Mode

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How to get Deco W3600 into FTP Recovery Mode

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
How to get Deco W3600 into FTP Recovery Mode
How to get Deco W3600 into FTP Recovery Mode
2022-10-01 17:39:36
Tags: #Firmware Update #Bricked
Model: Deco W3600  
Hardware Version: V1
Firmware Version:

Initial Issue

I noticed that my satellite Deco was not connected to my main Deco in the Deco app. Upon inspection of the unit itself, it was apparently stuck in some kind of boot loop Yellow Flashing > Red Flashing > Solid Red > Reboot.

 

Troubleshooting Steps

In App

The app was not able to connect to the satellite deco to perform any kind of reboot or update. 

Hardware Reset

I attempted a reset of the Deco by holding the reset button for 1 second, but this did not change the behavior.

I tried to reset the Deco by unplugging it and reconnecting it. This did not change the behavior. 

I held the reset button in for > 10 seconds which caused a solid green light, but the Deco is not properly connected.

Firmware Re-install

I tried both methods listed here (https://www.tp-link.com/us/support/faq/2958/) but I could not get the W3600 into tftp recovery mode nor could I access the web UI. I also came across this article,(https://www.tp-link.com/us/support/faq/1599/#:~:text=Step%201%3A%20Go%20to%20the,latest%20firmware%20on%20your%20computer.) but I was unable to use any of these methods either.

 

Next Steps...

I am hesitant to do anything with the main Deco, because it seems to be working normally. I am hoping to find out how to actually get the broken satellite Deco into recovery mode. Any suggestions are appreciated.

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2 Reply
Re:How to get Deco W3600 into FTP Recovery Mode
2022-10-09 08:26:35

  @web_norman 

Hi, Thank you very much for your time and patience.

I think this satellite W3600 might be defective and you could send an email to local support and attach a copy of the purchasing receipt as well as a picture of the bottom label on the broken W3600 to ask for warranty service.

https://www.tp-link.com/us/support/contact-technical-support/#Warranty-Support

Best regards.

 

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#2
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Re:How to get Deco W3600 into FTP Recovery Mode
2022-10-09 12:08:44

  @David-TP Thank you for your response. I have reached out for warranty support via their email form at https://www.tp-link.com/us/support/contact-technical-support/#E-mail-Support 

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