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M5 - Issue after firmware upgrade 1.6.0 Build 20220525 Rel. 48298

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M5 - Issue after firmware upgrade 1.6.0 Build 20220525 Rel. 48298

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M5 - Issue after firmware upgrade 1.6.0 Build 20220525 Rel. 48298
M5 - Issue after firmware upgrade 1.6.0 Build 20220525 Rel. 48298
2022-07-19 00:09:45
Model: Deco M5  
Hardware Version: V3
Firmware Version: 1.6.0 Build 20220525 Rel. 48298

After the firmware upgrade, the connection to specific web pages show the following error

 

 

"This site can’t provide a secure connection

ERR_SSL_PROTOCOL_ERROR"

 

Connecting through another wifi network, not via Deco is ok

Connecting through mobile hotspot netwrok is ok.

 

All is ok on all devices, but not when connected on the Deco. So the problem is the new firmware upgrade. Before upgrading I did not have any issues on this web page.

 

 

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#1
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5 Reply
Re:M5 - Issue after firmware upgrade 1.6.0 Build 20220525 Rel. 48298
2022-07-19 05:40:04

  @db1234 

Hi, can you send me a message about these specific websites and a full picture of the error message?

Will this error message pop up on all the devices when they are accessing these websites or mainly on IOS devices?

Thank you very much.

Best regards.

 

 

 

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! Deco BE85_1.1.1 Supports WireGuard VPN,Channel Selection and Matter Deco BE65_V2_1.1.0 Supports WireGuard VPN, Channel Selection and More ▶Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#2
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Re:M5 - Issue after firmware upgrade 1.6.0 Build 20220525 Rel. 48298
2022-07-19 13:28:04

  @David-TP 

 

This is the full picture of the error message

 

 

This error pop up on computer devices. Ther is a similar error in android devices.

 

When connecting with mobile hotspot all is ok.

 

 

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#3
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Re:M5 - Issue after firmware upgrade 1.6.0 Build 20220525 Rel. 48298
2022-07-20 01:50:24

  @db1234 

Thanks for the update.

Could you please refer to this link to add this site to the "Whitelist" of Antivirus:

What should I do if I cannot open a website through Deco network?

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! Deco BE85_1.1.1 Supports WireGuard VPN,Channel Selection and Matter Deco BE65_V2_1.1.0 Supports WireGuard VPN, Channel Selection and More ▶Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#4
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Re:M5 - Issue after firmware upgrade 1.6.0 Build 20220525 Rel. 48298
2022-07-23 02:56:41

  @David-TP 

Thanks, that solved the issue.

 

I have another issue. I don´t know if I have to open another post.

 

When I try to use the remote desktop application in Windows within Deco network, deco does not allow access to connect outside of the network to reach the remote computer (Virtual Private Server).

 

The message is the folllowing.

 

 

When I connect thru mobile hotspot or other wireless network all is ok and I can connect to the remote computer using remote desktop windows software

 

 

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#5
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Re:M5 - Issue after firmware upgrade 1.6.0 Build 20220525 Rel. 48298
2022-07-26 09:05:20

  @db1234 

Hi, have you checked whether the IPV4 address on M5 is a public IP?

And have you opened ports for remote connection to the local desktop on the Deco?

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! Deco BE85_1.1.1 Supports WireGuard VPN,Channel Selection and Matter Deco BE65_V2_1.1.0 Supports WireGuard VPN, Channel Selection and More ▶Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#6
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Information

Helpful: 2

Views: 1205

Replies: 5

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