@Kevin_Z 

Dude, you're not helping.

Why are the instructions in German??

Anyways, i do have it set up correctly and no VPN is on. But HomeShield content filtering is still not working. At all. I can choose to block all categories and still nothing at all gets blocked. I've tried. A number of times now for the last few days.

Now, as for adding adding domains directly, sure i can do this and yes it works. But seriously what is the point of the content filtering then? Do you expect me to start adding hundreds of domains that are supposed to be covered by content filtering? That's just unfeasible and that was supposed to be the job done by the content filtering system. Twitter should be blocked by 'social networks' filter, Roblox by 'games' filter, and YouTube by 'media' filter. Obviously these are very well known sites and should be included in your content filtering, but they are not or content filtering just does not work at all. So you're selling a non functional feature and deceiving your customers. it's a $200 device with a poor functioning HomeShield and a subscription on top of that to unlock the 'premium' features. Pffft

@Kevin_Z 

i guess somehow my provider redirects me to a German version of the site. Not a big deal as I was able to find the English one.

But other points still stand.

  @mistycape ever get a response? I'm facing same issue and about to return this hot trash