adapter is disconnecting randomly
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I have a 7 year old computer with windows 10 I don't have ethernet so I bought the adapter. eversince I bought it I have been having isues where it disconects randomly I restart the adapter it works for a time and than it disconects again and again. I have been trying to search for a solution online all the thing I tried faild like to fush dns etz. also all of my other divices work perfectly fine. when I troubleshoot it reports: default gateway not available, to your device appears to be correctly configured but the dns server is not responding
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Hello @goinginsane
May I know when did you purchase the T6E adapter?
- You could try to reserve an IP address for the computer, or try to set up a static IP & gateway address (IPV4 gateway is router'sIP address)
https://www.tp-link.com/support/faq/41/
- Try manually set DNS settings to 8.8.8.8, save the settings.
- Here is also another driver for Archer T4E V1 which you could give it a try
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@Solla-topee Sorry,
it is a E4T I already reserved a ip and manually set my dns to 8.8.8.8 but that didn't change anything.
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If your adapter model is Archer T4E, please try the updated driver in my last reply.
- Disable Other network adapters when use Archer T4E
- Try a different Ethernet cable between router and adapter
- Try connecting a different computer or wire network device to the router and see if router has stable network?
If still the same, can I have a photo of the IP & gateway address , a photo of error message when there is no internet? Try to ping IPv4 default gateway / ping 8.8.8.8 when issue occurs. How to Use the Ping Command
What is the model of router, do you have router --PC directly? Please also share a photo of adapter driver and computer motherboard information with us, thanks!
How to check driver version of TP-Link adapters and system information of your computer?
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@goinginsane Glad to hear from you again. If you have tested a different Ethernet cable; have confirmed another wired network device can get stable connection from the router LAN port.
To solve it, I may need to escalate case, can you help confirm some case details asked before, many thanks.
- can I have a photo of the IP & gateway address , a photo of error message when there is no internet? Try to ping IPv4 default gateway / ping 8.8.8.8 when issue occurs. How to Use the Ping Command
-What is the model of router, do you have router --PC directly?
-Please also share a photo of adapter driver and computer motherboard information with us, thanks!
How to check driver version of TP-Link adapters and system information of your computer?
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- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
- Copy Link
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