Archer AX6000 Unstable & Speed Dropped
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Hi TP-Link
I have an ISP providing 1,000 mb/s in house fiber cable connection, the fiber cable will connect to their modem, and then a Cat.6 cable connects my Archer AX6000 router.
I've purchased my 1st AX6000 router in October 2020, at that time, the Speed Test can get upto 9xx mb/s both download and upload speed.
Recently, March 2022, I found that my internet connection was not stable and the speed in AX6000 drops. For example:
- When I browsing YouTube, the advertisement cannot be loaded. It will just keep loading. But if I refresh my page, it can load again.
- Sometimes, I am browsing Facebook, and the browser returns error that webpage not found. The internet connect is still and problem gone if I refresh page.
- I do speed test on AX6000 to speed test, result speed test only 3xx mb/s for download & 7xx mb for upload speed. But if I directly speed test ISP modem, it can get upto 1,000 mb/s for both upload and download speed.
I've tried to report the problem to my ISP, an my ISP does exchange their modem to latest model. They did proven the Internet connection are stable and new modem also get speed upto 1,000 mb/s for both upload and download speed.
Next, I use a brand new Cat 6 cables for test
- I used this Cat.6 cable to connect modem with my PC, result are stable and speed upto 1,000 mb/s for both upload and download speed.
- I used this Cat.6 cable to connect modem with AX6000, result speed test only 3xx mb/s for download & 7xx mb for upload speed.
I've contacted TP-Link support in Hong Kong - Case number: TKID220404753 and they offer me an exchange of device.
Now, with my brand new AX6000, I am testing the stability but the speed test still similar with original one.
The new AX6000 also reflecting only 3xx mb/s for download & 7xx mb for upload speed.
I've set the QoS as 'Standard Mode'
Bandwidth as both 1,024 mb/s for upload and download.
My 'Internet Port Negotitation Speed' also manually set to '1000Mbps Full Duplex'
Please, TP-Link can you kindly advise anything else I can fix this issue?
Similar thread:
https://community.tp-link.com/en/home/forum/topic/521166
https://community.tp-link.com/en/home/forum/topic/257872
Regards
Tony
Sorry for the typo.
I agree that the new Archer AX6000 could be in the factory default mode, but I would still suggest resetting it to factory again to exclude all possible settings that may cause the speed issue, and just set up the internet on it to confirm if you can get a normal speed.
BTW, I would escalate the case to the support engineers for further analysis. Please check your registered email box to follow it up. Thank you.