X60 Random Reboot

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X60 Random Reboot

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X60 Random Reboot
X60 Random Reboot
2022-03-21 21:24:58
Model: Deco X60  
Hardware Version: V2
Firmware Version: 1.5.1

I have owned the X60 (3 units) for 2 mo, works great, except the main unit reboots randomly every few days.  I noticed today being a work zoom call, i saw the main unit go yellow, red and back to green.  when it was yellow/red, my ethernet port on my ISP modem was off.  I have read about this issue and was hoping either an updated firmware can correct or if theres something i can do.  I had Google Home wifi for 4 years and never a problem.  I upgraded to the Deco due to the wifi 6 and others brands i tried all had strange issues, but now the X60 is doing the same.

 

I have a simple setup, ISP modem, ethernet to Main X60, then other side of the X60 goes to a ethernet switch for ethernet backhaul to the other 2 units, and various ethernet devices.  My Dlink security cameras always alert me when they go offline and since getting the X60, its more frequent but until today i noticed the LED pattern and behavior.

 

I dont have any of the virus/ malware stuff turned on, i was wondering what would cause it to reboot, i read about some sort of random check for updates, security, etc.  I was hoping for the price i paid that this wouldnt be an issue.  LIke i said, i have tried other wifi 6 products and all of them have some strange issue that made me take it back, but with the X60, i'm past the return policy, and was hoping this would be my long term solution.

 

I would be willing to try a beta firmware if out there.

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Re:X60 Random Reboot
2022-03-22 02:45:59

  @hemi0539 

Thank you very much for your feedback.

Could you please send me a private message of the SN number on the main unit?

At the same time, please refer to this link and run a firmware recovery and upload the latest firmware 1.5.0 again on the web UI:

Deco X60(US)_V2_1.5.1_20210204

How to use firmware recovery if the Deco become brick

 

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