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Archer AX10 | AX1500

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Archer AX10 | AX1500

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Archer AX10 | AX1500
Archer AX10 | AX1500
2021-09-30 12:01:30
Model: Archer AX1500  
Hardware Version: V1
Firmware Version: 1.2.3 Build 20210809 Rel. 66873(5553)

Firmware Version: 1.2.3 Build 20210809 Rel. 66873(5553)

Hardware Version: Archer AX10 v1.0

 

Got this router yesterday (29-Sep-2021).

After finish setup this router to the internet, the router starts to reboot every 10 minutes. 

 

Tried to upgrade the firmware to the latest one, change the power supply, move to a well ventilated placed, but still having this reboot issue every 10 minutes even with no user connecting. (The power button indicator on the router just went OFF and then ON back after 10 minutes)

 

Then now i used back my old Router (DLINK), and set this AX10 as access point. However, the AX10 still reboot randomly every 1 - 2 hours. (D-Link Router didn't reboot)

 

Tried to contact support,  but got no respond.

 

Hopefully someone from this community can help.

 

 

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#1
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4 Reply
Re:Archer AX10 | AX1500
2021-09-30 15:32:26

@EmptyStreet 

 

Go through this thread's suggestions and see if any of them helps.

 

If this was helpful click on the arrow pointing upward to make it blue. If this solves your issue, click the star to make it blue and mark the post as a "Recommended Solution".
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#2
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Re:Archer AX10 | AX1500
2021-09-30 16:12:16

@terziyski 

 

Hi there, thanks for the reply, yes I followed this thread, but still the same

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#3
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Re:Archer AX10 | AX1500
2021-09-30 17:41:47

@EmptyStreet 

 

Change the power socket where you plug the device to rule out any power socket/strip issue.

When changing power supply make sure the new one has the same electrical characteristics like the original - it's preferable to use the original one.

If nothing helps then contact your retailer or local support with the issue explained.

 

If this was helpful click on the arrow pointing upward to make it blue. If this solves your issue, click the star to make it blue and mark the post as a "Recommended Solution".
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#4
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Re:Archer AX10 | AX1500
2021-10-09 01:28:22

@EmptyStreet 

 

Is it possible to take a video of the reboot issue when it is working as the main router? What kind of modem does it connect to? What's the model of it?

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#5
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Helpful: 0

Views: 1335

Replies: 4

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