Google Home App couldn't detect Nest Mini during setup
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Google Nest Mini successfully connects to router during WiFi setup but Home app couldn't communicate with it, resulting in setup failure.
I face no problems while setting it up on other routers, mobile hotspot.
I think something's wrong with AP isolation, UPnP
I also changed the settings as advised by Google Technical Support but it didn't solve.
Please share the settings so that Home app could communicate with Nest Mini
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Current settings:
AP Isolation: Disabled
UPnP: Enabled
IGMP Snooping: Enabled
IGMP Proxy: Disabled
These settings were recommended by Google Technical Support
But it didn't work, I also tried resetting the router, but no success
Also tried IGMP Snooping, proxy: both on, both off, on,off and off,on
And giving static IP to Nest Mini
Just for trial, but nothing worked
Sometimes if I try setting up after router reboot, it works, but 1-2 days later, Home app couldn't communicate with Nest Mini
Home app communicates with Nest Mini on other routers, mobile hotspots without any problem
So I believe this router is not allowing communication between them
Please help me fix it 🥺
- Copy Link
- Report Inappropriate Content
Are both the Nest Mini and the phone connecting to the 2.4G network? Try to disable the 5G network on the A6 router, reboot the router, Nest Mini and the phone, then confirm if they can communicate.
What are the wireless settings on the A6, such as wireless channel and security? Try to change to different channels, change the security to WPA2-PSK, AES, then confirm again.
Additionally, ensure the firmware of the Nest Mini and the Home app version are up-to-date.
- Copy Link
- Report Inappropriate Content
@Kevin_Z I've tried everything, but no success
It is still connected to my mobile hotspot which is connected to router ( similar to wifi extender ), and works flawlessly, but cannot get it working directly with the router
All the firmware is up to date
- Copy Link
- Report Inappropriate Content
To locate this issue and try to fix it, we would like to follow up on your case via email. Please check your inbox and provide the information that we need.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 1463
Replies: 4
Voters 0
No one has voted for it yet.