@jaapk 

Hi， A talk with the local support team might help as well；

For the users in Switzerland

Tel:+33 1 82 88 35 35

E-mail:support.de@tp-link.com

Service Time:

Monday to Friday from 9:30 to 11:30 am, 1:30 to 4:30 p.m. (except January 1/2, May 1, December 25/26) Watch out! Due to the currently high number of telephone inquiries due to COVID-19, you have to expect longer waiting times. We ask for your understanding. Our email service is always available to you.