Hi, I've tried connecting my C9 router to my INTERNET modem, however i keep getting a red light on the INTERNET symbol on my router. I have tried every option to fix this, i have power cycled my modem and router, have tried different cables and tried logging in the router page and cloning my MAC address as stated by TP-LINK directly however nothing has worked. Can anyone assist me at all? I have tried TP LINK webchat but they provide no help and i can't find a phone number for them.