Troubleshooting What can I do if my Router keeps Rebooting randomly?
This Article Applies to:
TP-Link Routers
Background:
Going through the community, we found some customers sporadically reporting that the router randomly reboots itself. Some customers resolved the auto-reboot issue by replacing the power adapter, some got it fixed by updating router firmware, some got it resolved by modifying router settings, etc. This article aims to provide some basic suggestions for the issue.
Issue Description/Phenomenon:
When a router is rebooting itself or restarting, all the LEDs will flash automatically, it seems the router is just starting up. This may occur randomly or periodically, the internet will stop on all the client devices that connect to the router, wired and wirelessly when the router reboots itself, and it may take 2-5 minutes, then the internet is back to normal.
Troubleshooting Suggestions:
1. Check and confirm if there is a Reboot Schedule on the router, try to disable it if it is enabled.
Here we take the web GUI of the Archer AX10 for an example, you can find the Reboot Schedule under Advanced > System > Reboot as follows:
2. Ensure the power supply is stable in the house, and other devices are working stably all the time.
3. Put the router in a well-ventilated location or mount it vertically on a stand that permits the free flow of air, check the below guide to put the router in a proper location:
https://www.tp-link.com/support/faq/2606/
4. Be sure you are using the power adapter that came with the router.
5. Try to reset the router to the default factory following the FAQ.
6. Upgrade the router firmware to the latest. You can follow the guide: How to Upgrade the Firmware on the TP-Link Wi-Fi Routers?
If the router still reboots itself after checking all the above, it is suggested to comment below and be sure to provide the following information:
1. Model number, hardware, and firmware version of your TP-Link Router.
2. How many devices are connected to the router, wired, and wirelessly?
3. Is there any other setting or feature in your network that may cause this restart issue, or is there any special operation/activity in your network that causes the router to restart?
4. Does this issue happen when you purchased the router, or does it happen after running properly for some time?
5. Take and send a video recording of the router restarting process, especially the LED status.
Related Articles:
Archer C80v1&v2.2/C64v1/C6v4 Restarting Randomly
Archer AX73 V2 might reboot automatically when working together with some Range Extenders
I have recently bought an Archer C6 v3.20 router for my business purpose. Bought exactly 1 month ago through Flipkart. Before buying I made long research and found this "restart issue posted by many people across the world". Though I believed that I won't face the issue. Unfortunately, today 26-07-2021, the device started rebooting multiple times for no reason.
For your information,
1. Reboot Setup - Disabled or not-active
2. Power is stable - as we are using a servo stabilizer for EB
3. Router is hanged on a wall in the hall (Well ventilated) - Physical checked and found no traces of heavy heat.
4. Power adaptor used if from the manufacturer (It means you)
5. Router reset two times
6. Firmware Latest Version 1.0.10 Build 20210513 rel.63256
It means all your suggestions were followed but no results. After a long discussion and online search, I was finally asked to note down the logs. In the logs, I saw a report stated as "[6105] Clear All Stats because time changed".
May be this can help you find a fix.
With Regards,
Myilraj G
