Firmware Update means ring camera now says unavailable for current firmware

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Firmware Update means ring camera now says unavailable for current firmware

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Firmware Update means ring camera now says unavailable for current firmware
Firmware Update means ring camera now says unavailable for current firmware
2021-06-24 18:40:44 - last edited 2022-04-13 09:26:10
Model: Deco E4  
Hardware Version:
Firmware Version: 1.5.1

Hi there. Just updated firmware now my ring camera won't link to my office deco it just  unavailable for current firmware in the linked echo box. Any ideas how I can fix as it's an outside camera it needs the office deco signal. 

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#1
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1 Accepted Solution
Re:Firmware Update means ring camera now says unavailable for current firmware-Solution
2021-06-28 10:45:49 - last edited 2022-04-13 09:26:10

@Robp44 

Please refer to the solution on this link:

Linked Deco Unavailable for current firmware

Recommended Solution
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Re:Firmware Update means ring camera now says unavailable for current firmware
2021-06-25 06:47:05

@Robp44 

 

Hi, are other devices still connected to the Deco network correctly after the firmware update? If yes, you can try to power off the Deco E4 and the ring camera, then power them back on to check if it can connect back automatically.

 

If not, we recommend to reset the ring camera to factory defaults, reconfigure it to join the network again.

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#2
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Re:Firmware Update means ring camera now says unavailable for current firmware
2021-06-25 10:16:57

@TP-Link yes all otehrs ok and have done but still the same.

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#3
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Re:Firmware Update means ring camera now says unavailable for current firmware-Solution
2021-06-28 10:45:49 - last edited 2022-04-13 09:26:10

@Robp44 

Please refer to the solution on this link:

Linked Deco Unavailable for current firmware

Recommended Solution
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