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Deco X20 Can't download files on Chrome and Edge on different laptops

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Deco X20 Can't download files on Chrome and Edge on different laptops

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Rafal_

2021-05-19 21:11:27 - last edited 2021-05-24 02:41:56

Posts: 5

Helpful: 7

Solutions: 2

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Registered: 2020-06-08

Deco X20 Can't download files on Chrome and Edge on different laptops

2021-05-19 21:11:27 - last edited 2021-05-24 02:41:56

Model: Deco X20

Hardware Version: V1

Firmware Version: 1.5.0 Build 20210121 Rel. 54794

My configuration:

3 x Deco X20 satellites connected with lan/eth 1GB cable

laptop connected with the LAN cable directly into one Deco

Problem:

Even the sites are opening very fast.

I have a problem with downloading some files using the Edge or Chrome browser on 3 different laptops.

There is always a message Network Error. Sometimes after few tries, it downloads, sometimes it goes 10% and breaks, other times it breaks after 1 second. Sometimes after 4,5 tries it downloads, but there are also situation that I am not able to download file and I need to switch to my phones wifi router to download the file, instead of using Deco.

It looks like something is blocking the download of some types of files. However I don't have any parental control profile assigned to my laptop, I have turned off the Antivirus shield in the Deco App.

1 Accepted Solution

Rafal_

LV1

2021-05-22 12:59:09 - last edited 2021-05-24 02:41:56

Posts: 5

Helpful: 7

Solutions: 2

Stories: 0

Registered: 2020-06-08

Re:Deco X20 Can't download files on Chrome and Edge on different laptops-Solution

2021-05-22 12:59:09 - last edited 2021-05-24 02:41:56

Hi, This is the standard "Failed - network error" in Chrome. https://cdn.appuals.com/wp-content/uploads/2018/09/1-161.png Sometimes few retries resolved the problem. But recently I couldn't download many files. At the time it happened, I have checked the ping, dns, internet speed connection and everything was ok, that's why I posted this message. However yesterday I had a total outage of internet. And now it works properly, so I assume it was my internet provider problems. You can close/remove this post.

Recommended Solution

2 Reply

TP-Link

2021-05-20 03:44:18

Posts: 6831

Helpful: 3030

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Registered: 2018-07-23

Re:Deco X20 Can't download files on Chrome and Edge on different laptops

2021-05-20 03:44:18

@Rafal_

Hi, Nice to see you again.

Except for the 3 laptops, did you also have the same issue on other mobile devices?

Can I have a picture of the error message when downloading failed?---or It would be highly appreciated that you could also record a video clip during downloading files;

Could you please refer to this link to change the DNS server to see whether it helped or not:

https://www.tp-link.com/en/support/faq/1855/

Did this issue occur to all kinds of files on the Chrome/Edge, or some specific files?

Thank you very much and wait for your reply.

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Rafal_

LV1

2021-05-22 12:59:09 - last edited 2021-05-24 02:41:56

Posts: 5

Helpful: 7

Solutions: 2

Stories: 0

Registered: 2020-06-08

Re:Deco X20 Can't download files on Chrome and Edge on different laptops-Solution

2021-05-22 12:59:09 - last edited 2021-05-24 02:41:56

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